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FAQs

FAQ

HOW DO YOUR SHIRTS FIT?

The T-Shirt style is pretty standard in sizing, so whatever size you normally wear is a good bet. The T-Shirt style is a men's/unisex cut, so it runs closely to men's sizing. The Ladies Junior Fit style runs a little on the small side. Ordering up a size isn't a bad idea to account for the size difference. The Hoodies run true to standard sizes. All of our shirts are made of pre-shrunk cotton (sport grey is 90% ring-spun cotton/10% polyester), but there still is a bit of shrinking after washing (just not as much as regular cotton). Even so, it is best to wash the shirts in cool water and dry them on low heat to preserve the size and print. 

Please check the size chart, available on every product page, and compare with a current shirt you own and like. This is the best way to make sure you will receive a size that works for you. When doing these measurements, please account for about an inch of shrinking in each direction, if you put your shirts in the dryer.

WHEN WILL MY ORDER SHIP?

All of our items are made to order using direct-to-garment technology. This means that there is generally about a 2-3 day period from the time your order is placed until we freshly print your items and then ship them out. We can't guarantee this time frame, but it is what we constantly strive for so that you can get your order as soon as possible! 

HOW DOES YOUR SHIPPING WORK? 

We ship our orders through DHL. Domestic orders take 5-10 days for delivery and international orders take 2-6 weeks. Our premium shipping (for domestic orders) is shipped out USPS Priority and takes 2-3 days. Read more about our shipping process here.

*We are not responsible for any extra customs fees or tariffs charged to international packages. 

CAN I GET EXPEDITED SHIPPING?

For domestic (US) orders, we do offer a premium shipping option. These packages are shipped out with USPS 2-3 day Priority shipping and will arrive on your doorstep 3-7 days after you place the order. This delivery service can be selected at checkout.

WHAT METHODS OF PAYMENT DO YOU ACCEPT AND IS THE SITE SECURE?

We accept all major credit cards as well as PayPal. We use Shopify as our e-commerce provider, and they are as secure as you can get.

WHAT HAPPENS IF I TYPED MY ADDRESS IN WRONG?

If you catch the mistake before you receive the shipping notification email, send us an email and we'll do our best to get it changed for you! If you don't catch the mistake before we ship the package, there is no way for us to change it. If you are having mail forwarded to a new address, please don't send the order to the old address. The packages are not guaranteed to be forwarded. 

If the package is returned to us because of a wrong address or because the package was unclaimed, we can resend it to your confirmed correct address for a $5 reshipment fee for US orders, or $10 for International.

CAN I EDIT AN ORDER I JUST PLACED?

We can usually adjust an order up to 3 hours after it has been placed. You may send an email as soon as you realize a change needs to be made to support@Floatingballoon.com. Someone will get back to you within 24 hours (excluding weekends) and let you know if the change can be made. There is no guarantee that we will be able to make the change, but we can always facilitate an exchange once you get your order.

CAN I CANCEL MY ORDER?

Since we are a direct-to-garment printer, we custom print each shirt based on your order. Because of this, once you place an order it goes right to our production queue and our team gets started printing your items. If you email us within 3 hours of placing your order there may be a chance we can cancel it. You can always return your item once it comes for a full refund minus the shipping costs. 

MY SHIRT DIDN'T FIT. CAN I EXCHANGE OR RETURN IT?

Of course you can! We've got a 30-day return/exchange policy that starts counting down the day you receive the shirt in the mail (based on USPS tracking). We are happy to exchange or return shirts for any reason. The only exceptions are for custom shirts, clearance shirts and imperfection sales. For those three categories, no returns or exchanges are accepted. You can read the full exchange and return policy here. Note there is a flat $5.00 restocking fee for returns that will be deducted from the refund.

I HAVE ANOTHER QUESTION.

No problem! Email us at support@Floatingballoon.com and we'll be happy to help you out.


 

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